Alternative dispute resolution

A guide to the Alternative Dispute Resolution regulations

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Car traders and consumer law

Guidance for dealerships

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Care homes: communications

How to present information about your services

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Care homes: complaints

Dealing with complaints in the care homes sector

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Care homes: fair trading

A guide for care home owners and registered managers

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Care homes: web layout

A guide to providing information about your home online

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Consumer vulnerability

A guide to identifying consumers who may be vulnerable

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Delivery charges

Best practice for business to consumer (B2C) trading

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Knives, bladed items and hazardous materials

Everything businesses need to know about knives, bladed items and hazardous materials

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Part 1: Acids and corrosive substances

Selling acids, corrosive substances and explosives precursors or poisons

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Part 2: Knives, bladed articles and bladed products

Guidance on the marketing, sale and delivery of knives, bladed articles and bladed products

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Practical holiday law

A guide to practical holiday law

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