Free, impartial legal guidance for businesses

Getting Started

The basics

Unsure of the law on trading standards or whether the rules apply to you? Find out how the law sees businesses that sell to consumers 

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Quick Guide

Concise guidance

Want answers right now? Quick Guides are arranged by what, where and how you sell to help you find the information you need

Quick Guides
In-Depth Guide

Detailed information

Know what you're looking for, or want to browse a list of specific guidance arranged by category? In-depth Guides deliver the detail

In-Depth Guides

Business in focus

Alternative dispute resolution

A guide to the Alternative Dispute Resolution regulations

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Care homes: communications

How to present information about your services

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Care homes: fair trading

A guide for care home owners and registered managers

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Care homes: web layout

A guide to providing information about your home online

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Selling goods via online platforms

A guide to selling goods online via auction sites and marketplaces

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Business Companion provides information for businesses and individuals that need to know about trading standards and consumer protection legislation

The site delivers guidance by default for England, but if you are trading in Scotland or Wales, you should choose your location using the drop-down list at the top of the page. This is because some laws are different, or are differently enforced, in those countries

The guidance is divided up into 15 broad Quick Guides and each one contains a number of more detailed In-depth Guides.

There may be rules you are not aware of, so make sure you explore the site thoroughly.

If you don't know where to begin, or you're a new business, click Get Started above.

Latest news

NTSEAT launches new industry guidance on estate agent referral fees
National Trading Standards has published new guidance on referral fees received by estate agents across the UK, which will make previously hidden fees open and transparent to consumers. More >

Car traders and consumer law: draft guidance for dealerships – a consultation
The Chartered Trading Standards Institute (CTSI) is seeking relevant stakeholder views on draft business guidance covering the main consumer laws that apply to the car trade, particularly used car dealers. More >