Free, impartial legal guidance for businesses
The basics
Unsure of the law on trading standards or whether the rules apply to you? Find out how the law sees businesses that sell to consumers
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Concise guidance
Want answers right now? Quick Guides are arranged by what, where and how you sell to help you find the information you need
Quick Guides
Detailed information
Know what you're looking for, or want to browse a list of specific guidance arranged by category? In-depth Guides deliver the detail
In-Depth GuidesBusiness Companion provides information for businesses and individuals that need to know about trading standards and consumer protection legislation
The site delivers guidance by default for England, but if you are trading in Scotland or Wales, you should choose your location using the drop-down list at the top of the page. This is because some laws are different, or are differently enforced, in those countries
The guidance is divided up into 15 broad Quick Guides and each one contains a number of more detailed In-depth Guides.
There may be rules you are not aware of, so make sure you explore the site thoroughly.
If you don't know where to begin, or you're a new business, click Get Started above.
Latest news
Car traders and consumer law: draft guidance for dealerships – a consultation
The Chartered Trading Standards Institute (CTSI) is seeking relevant stakeholder views on draft business guidance covering the main consumer laws that apply to the car trade, particularly used car dealers. More >
New CMA guidance for care homes
The Competition and Markets Authority (CMA) has published Care Homes: Consumer law Advice for Providers, which gives care homes advice on such matters as what information they should give to potential residents, how to ensure their contract terms are not unfair, and how to handle complaints fairly. More >
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