Business in Focus

Delivery charges

A best practice guide for traders selling goods at a distance (by post or courier)

Please note that this guide does not yet reflect the changes made by the Digital Markets, Competition and Consumers Act 2024; it will be updated in due course

Introduction
Making sure you deliver
1. Legal requirements
Looking at the legal requirements around delivery charges
2. Consumer service
Going 'over and above'
3. How am I doing?
Self-assessment checklist