Business in Focus

Domestic energy saving

Guidance for businesses on legislation and best practice regarding renewable energy, green heating and energy saving in domestic premises

Please note that this guide does not yet reflect the changes made by the Digital Markets, Competition and Consumers Act 2024; it will be updated in due course

Introduction
The legal context for renewable energy, green heating and energy saving in domestic premises
1. Promotion
How businesses promote their products and services
2. Engagement
Engagement with consumers before, during and after purchase and installation
3. Complaints and redress
How businesses can effectively resolve disputes with consumers
4. Additional information
Further information that applies to the whole process
Legislation
The laws featured in this guide