Business in Focus

Car traders and consumer law

Make sure your business complies with consumer law

Using this guidance
Using this guidance
Part A: CPRs compliance
Complying with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs)
Part B: CRA obligations
Your obligations under the Consumer Rights Act 2015 (CRA)
Part C: CCRs obligations
Your obligations under the Consumer Contracts Regulations 2013 (CCRs)
Part D: ADR Regulations obligations
Your obligations under the ADR for Consumer Disputes Regs 2015
Part E: PMO and Consumer Rights Regs
Obligations under the PMO 2004 and Consumer Rights Regs 2012
Annex A: Misleading Actions
Matters relevant to Misleading Actions
Annex B: Banned practices
31 Banned practices (CPRs Schedule 1)