Business in Focus

Car traders and consumer law

Make sure your business complies with consumer law

This guidance is for England, Scotland and Wales

Please note that this guide does not yet reflect the changes made by the Digital Markets, Competition and Consumers Act 2024; it will be updated in due course

Introduction
The background to this guidance
1. CPRs
Complying with the Consumer Protection from Unfair Trading Regulations
2. CRA
Complying with the Consumer Rights Act
3. CCRs
Complying with the Consumer Contracts Regulations
4. ADR
Complying with the Alternative Dispute Resolution Regulations
5. Pricing / surcharges
Complying with the Price Marking Order and the Payment Surcharges Regulations
Annex A. Misleading actions
Matters relevant to misleading actions
Annex B. Banned practices
The 31 practices that the CPRs ban outright
Annex C. Deduction for use
A possible method for calculating the deduction for use
Annex D. Practical checklist
Complying with the CPRs and the CRA
Legislation etc
The laws featured in this guide / update information