Business in Focus

Consumer vulnerability

A guide to identifying consumer vulnerability

Introduction

The background to consumer vulnerability

1. Types of vulnerability

The two types of vulnerability

2. Understanding vulnerability

Why we must understand our consumers' vulnerability

3. Things to consider

Things you may wish to do to support consumer vulnerability

4. Checklist

Checklist for businesses to understand how to recognise and support consumer vulnerability

5. A new international standard

Guidance to help organisations identify consumer vulnerability

Legislation

The laws featured in this guide