In the guide
This guidance is for England, Scotland and Wales
If you wish to rely on the terms of the contracts you have with consumers it is essential that those terms are 'fair'. An unfair term is not legally binding on consumers, and enforcers can also take action to stop you using it.
The Consumer Rights Act 2015 covers the use of unfair terms in consumer contracts. Consumer contracts are those between traders and consumers (although this does not include employment contracts). As well as terms in consumer contracts the Act applies to certain consumer notices, whether or not they are in writing.
The Competition and Markets Authority (CMA) has produced various types of guidance on the subject.
Unfair contract terms
The CMA has produced consumer protection and unfair contract terms guidance documents for businesses, which can be found on the GOV.UK website.
As well as the full guidance above the CMA has produced a series of shorter guides on how to write fair contracts, which are designed to help businesses use fair and clear terms in their consumer contracts and notices.
The CMA has also produced a series of short, animated videos help businesses understand more about the law on using unfair terms and conditions with consumers.Back to top
The CMA has been carrying out various pieces of work on consumer law and coronavirus, particularly related to refunds.Back to top
The CMA has published Care Homes: Consumer law Advice for Providers, which gives care homes advice on such matters as what information they should give to potential residents, how to ensure their contract terms are not unfair, and how to handle complaints fairly.Back to top
For more information on the work of trading standards services - and the possible consequences of not abiding by the law - please see 'Trading standards: powers, enforcement and penalties'.Back to top
Last reviewed / updated: January 2022
In this update
No major changes