Used cars guidance update / Citizens Advice data on complaints

Business Companion's 'Car traders and consumer law' guidance has been updated as new data from Citizens Advice reveals that last year the charity's Consumer Service received a complaint about a used car every three minutes.

The charity helped with almost 43,000 complaints relating to used cars in 2023 alone. 66% of these complaints were about defective goods and 13% concerned safety issues.

Citizens Advice's research shows that 28% of people who bought a used car in the last decade experienced an issue. The most common problem was the car turning out to be defective (30%); 27% said the car had damage they were not told about; and 19% said the car had a higher mileage than they were told.