Free, impartial legal guidance for businesses

Getting Started

The basics

Unsure of the law on trading standards or whether the rules apply to you? Find out how the law sees businesses that sell to consumers 

Get Started
Quick Guide

Concise guidance

Want answers right now? Quick Guides are arranged by what, where and how you sell to help you find the information you need

Quick Guides
In-Depth Guide

Detailed information

Know what you're looking for, or want to browse a list of specific guidance arranged by category? In-depth Guides deliver the detail

In-Depth Guides

Business in focus

Alternative dispute resolution

A guide to the Alternative Dispute Resolution regulations

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Delivery charges

Best practice for business to consumer (B2C) trading

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Knives, bladed items and hazardous materials

Everything businesses need to know about knives, bladed items and hazardous materials

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Renewable energy

In-depth guidance on renewable energy.

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Business Companion provides information for businesses and individuals that need to know about trading standards and consumer protection legislation

The site delivers guidance by default for England, but if you are trading in Scotland or Wales, you should choose your location using the drop-down list at the top of the page. This is because some laws apply to just one or two of the countries, while others extend to all three GB countries or the whole of the UK. For guidance on the law in Northern Ireland, please see nibusinessinfo.co.uk

The guidance is divided up into 15 broad Quick Guides and each one contains a number of more detailed In-depth Guides.

There may be rules you are not aware of, so make sure you explore the site thoroughly.

If you don't know where to begin, or you're a new business, click Get Started above.

Recently published guidance

New Business in Focus guidance
Consumer vulnerability
Delivery charges
Knives, bladed items and hazardous materials
Renewable energy

New In-depth Guides
Botox and cosmetic fillers
Environmental ('green') claims
Exporting animals
Importing animals
Knives, other bladed items and corrosive substances
Labelling of prepacked-for-direct-sale foods
Licensing of animal activities
Sale of petrol and diesel from forecourts
UKCA marking

Latest news

Avian influenza: housing measures to be lifted
The housing restrictions for poultry and captive birds, which were introduced in November to help stop the spread of bird flu, are to be lifted on 2 May. More >

OPSS guidance on notifying authorities about unsafe products
The Office for Product Safety and Standards (OPSS) has published Product Safety and Non-compliance Notification Guidance, which is intended to help businesses understand their obligations regarding notifiying authorities about unsafe products. More >