5 October 2017
We have published a new video guide aimed at used car traders to ensure consumers and businesses are protected under the Consumer Rights Act.
In addition to addressing common complaints from consumers, the video highlights useful areas of the Business Companion website.
It comes as Citizens Advice publishes Consumer Advice Trends registering 55,924 complaints against used vehicles in the last year.
Adrian Simpson, CTSI's business education and consumer codes expert, said: "With more than eight million used cars sold in the UK last year alone, it's vitally important that dealerships and traders know their responsibilities to buyers. A majority of complaints the motor industry receives are about faults developing within 30 days of purchase, often signifying a vehicle is not of a satisfactory condition.
"Traders must consider the condition of vehicles they sell, and be prepared to rectify any issues that arise from sub-standard quality. Our latest video is designed as a quick reference guide, and an invitation to access Business Companion’s extensive and free resources."