29 March 2018
The Chartered Trading Standards Institute (CTSI) welcomes the news released today by the Competition and Markets Authority (CMA) that enforcement action will be taken against car-rental websites for pricing practices that breach consumer law.
The announcement comes as data collected by the UK European Consumer Centre (UK ECC) between March 2017 and February 2018 showed a 35.6% increase in complaints and enquiries from UK consumers compared with the previous year.
As part of the release the CMA has launched a guide for car-rental companies to help them stay within the law and protect consumers from unfair practices. For further legal information please refer to CTSI's Guidance for Traders on Pricing Practices, which can be found in the In-depth Guide ‘Providing price information’.
Chief Executive at CTSI, Leon Livermore, said: "UK consumers have enough to contend with without worrying about hidden charges for car services. The CMA guidance and action will ensure businesses are transparent and upfront so that consumers can make an informed decision."