Business in Focus

Care homes: communications

To comply with consumer law, the information you give about your home and its services should be clear, simple, accurate and easy to find

Introduction
A guide to communicating information about your home
Identifying a home
Your customer’s ideal journey
Information you need to provide
What information you need to provide, by when and how
Introduction to 'Key information'
The CMA's key information requirements
'Key information': A detailed guide
What your key information covers
Additional information introduction
The CMA's important, additional information requirements
Additional information detail
What your important, additional information covers
Misleading commercial claims
How to avoid making misleading commercial claims