In the guide
This guidance is for England, Scotland & Wales
Businesses, media agencies or individuals that publish opinions online should make sure that content that has been paid for is clearly identifiable. Otherwise the business, media agency and the person publishing the content might break the law.
Competition & Markets Authority guidance
The CMA has published guidance for businesses on what they need to do to comply with the law on online reviews and endorsements.
There are three 60-second summaries:
- Online Reviews: Letting Your Customers see the True Picture
- Giving a Balanced Picture: do's and don'ts for Online Review Sites
- Online Endorsements: Being Open and Honest with Your Audience
These summaries explain what review sites, media agencies, businesses and suppliers of goods or services should do when posting opinions online to make sure they comply with consumer protection law.Back to top
A breach of the Consumer Protection from Unfair Trading Regulations 2008 is a criminal offence. The maximum penalty is a fine and two years' imprisonment.
Enforcers can also apply for a court order requiring you to comply. If the order is not complied with the maximum penalty is a fine and two years' imprisonment.Back to top
Last reviewed / updated: September 2018