CTSI chief executive talks about the importance of the Consumer Rights Act

Chartered Trading Standards Institute chief executive Leon Livermore discusses the Consumer Rights Act that comes into force 1 October 2015; it will apply to all businesses that enter into contracts with consumers from this date.

Businesses need to be aware of their legal obligations. CTSI has created free online resource materials to help businesses to understand this complex change in legislation. In addition to Business Companion CTSI worked in partnership with Virtual College to produce a step by step online learning course for traders and their staff.