Business Companion provides information for businesses and individuals that need to know about trading standards and consumer protection legislation
The site delivers guidance by default for England, but if you are trading in Scotland or Wales, you should choose your location using the drop-down list at the top of the page. This is because some laws are different, or are differently enforced, in those countries
The guidance is divided up into 15 broad 'Quick Guides' and each one contains a number of more detailed 'In-depth Guides'.
There may be rules you are not aware of, so make sure you explore the site thoroughly.
If you don't know where to begin, or you're a new business, click 'Get started' above.
Changes to the law: goods, services & digital content
The Consumer Rights Act 2015 came into force on 1 October 2015. The main guidance on the Act has been split up into nine 'In-depth Guides', a number of which include more detailed guidance from the Department for Business, Innovation and Skills (BIS) and the Competition and Markets Authority (CMA). The guides can be found in Consumer Rights Act - guidance for businesses as well as through the normal site navigation