In this section
There is a list of criteria that ADR bodies must comply with if they are to become 'approved' ADR bodies for the purposes of the legislation.
A large part of the regulations contains detailed criteria laying down how an approved ADR body is to operate. All approved ADR bodies have to prove that they meet a strict set of criteria covering:
- how the ADR body can be accessed
- expertise, independence and impartiality
- conflict of interest, ensuring that the ADR body acts impartially
- transparency
- effectiveness
- fairness
- legality
- reasons the ADR body can refuse to deal with a case
The criteria are detailed to ensure that the parties have confidence in the ADR process.