In this section

    There is a list of criteria that ADR bodies must comply with if they are to become 'approved' ADR bodies for the purposes of the legislation.

    A large part of the regulations contains detailed criteria laying down how an approved ADR body is to operate. All approved ADR bodies have to prove that they meet a strict set of criteria covering:

    • how the ADR body can be accessed
    • expertise, independence and impartiality
    • conflict of interest, ensuring that the ADR body acts impartially
    • transparency
    • effectiveness
    • fairness
    • legality
    • reasons the ADR body can refuse to deal with a case

    The criteria are detailed to ensure that the parties have confidence in the ADR process.